Help and Instructions
Online ordering
We have produced a set of instructions to help guide you through your first orders. This has been done as a seperate file to download so that you can either print it off or have it in a seperate window on your computer screen alongside the window that you are making your order in. Click here to download.
Do let us know if you have any feedback on the ordering process or on the general layout of the website. It is all a bit new to us too!
The instructions accessed through the link above cover setting up a new account and making your first orders. The instructions below are more aimed at customers setting up and managing "Repeat Orders", for example for a "Growers' Choice" veg box. These Repeat Orders then recur automatically with no further need to continually add payment details. They can be altered or suspended as is detailed below.
Any basket purchased through the website can be set up as a repeat order. It does not have to contain a "Growers Choice" veg box.
1) To order online
Click on the shop link within the menu and simply add your items to your basket. When you have finished adding all your items click on the basket button on the right hand side. Here you can amend quantities, remove items and redeem a coupon code if you have one. When you are happy with your basket click on the checkout button and follow the onscreen instructions to complete your purchase.
2) Paypal or credit/debit card
At the moment we have two options for paying: Paypal and using your credit or debit card, processed by Sage Pay. If you would like to set up a repeat order you must pay with your credit/debit card.
Paypal is a type of free online bank account. A big advantage for our customers is that using a Paypal account means that you do not have to enter credit/debit card details every time that you shop.
As well as paying for your weekly vegetables, there are loads of other uses for a Paypal account: Paypal is very widely accepted at many other sites on the internet. Paypal accounts are free to set up and use. Go to https://www.paypal.co.uk/uk for more details.
If you use your credit/debit card then we do not store your card details. If you set up a repeat order using your credit/debit card details then all of the important stuff is stored by our payment provider SagePay. Please see http://www.sagepay.com/secure_shopping for more details of how your details are kept secure by Sage Pay. We also cover payment in more details on our Payment page
We do have a Google Checkout account but have not yet set it up for use on the website as every extra costs extra. Please let us know if you would like to use Google Checkout and we will look into it further if there is enough demand.
3) Repeat orders
If you wish to setup a weekly or fortnightly repeat order you must first set up the order as in 1) above.
Please note that repeat orders can only be setup if you select to pay by credit/debit card. Repeat orders cannot be setup if you choose to pay using Paypal.
On the page where you enter your credit/debit card details there is the option to select the frequency you wish to have your repeat orders processed. Once you have selected the frequency you will be asked to give your repeat order a name; this name is for reference use only and is so you can easily identify different orders should you wish to add to/edit or "holiday" the order in the future.
When you have setup a repeat order these will be listed in your account. You can add to/edit or "holiday" your repeat orders at any time before the Tuesday 10.00am Deadline in the week that the order is due for delivery.
4) Editing repeat orders
If you wish to to add to/edit a repeat order then first log in to your account. Your repeat orders will be listed at the top of your main account page.
Click the "click here" link next to the name of that repeat order on the main page of your account.
Please be aware if you add or remove items from a repeat order these changes will only apply to the next delivery of that order and not to any subsequent orders. If you would like to make a permanent change you will need to delete the order, create a new order and check it out in the normal way. Alternatively, as you can have as many repeat orders as you like, you could simply create a new repeat order if you want to add extras on a long term basis. This would give you the advantage of being able to set a different repeat rate (say fortnightly instead of weekly) and also the ability to add to/edit or "holiday" parts of your deliveries separately from other parts.
If you make any changes then you MUST click the Update button to apply those changes
Should you wish to completely cancel any of your repeat orders then click on the recycle icon on the right of each of the orders. If you decide to delete a repeat order the contents will be saved as a stored basket and, should you wish, you can retrieve it at a later date and re-actvate it by going back through the checkout process wth it.
5) "Holidaying" repeat orders
"Holidaying" orders is how we refer to temporarily pausing the delivery of your order, for example when you go on holiday. Please click on the calendar icon on the right of each of the orders and select the dates that you do not want your order delivered. You can "Holiday" orders up to 12 weeks in advance. Orders will still be processed and delivered for all the other dates that you have not checked.
If you have any questions about online ordering please get in touch by email (info@linscombe.co.uk) or telephone 01392 851403
